JUNIOR TEAM LEADER

Apply before Sep 12 2025 | 21 Days left

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Vacancy Details

RESPONSIBILITIES

To execute and assist in creating an opportunity for quotations and sales and manage the lead warming process with skill, knowledge, diligence and integrity.
To comply with the HOUSE RULES of the Call Centre as determined by management.
To manage and oversee lead optimization of all leads in the organisation.
To accurately identify needs of self-managed staff through reports and listening of calls.
To understand and train staff to handle objections and overcome them with an appropriate response.
Manage team discipline – Control and manage the team talk time, log in and log out time, and breaks taken.
Improve quality of leads – ensure error rates are minimized and completed and script adherence.
Skills, knowledge and development – Own and other skills development – from time to time assist with coaching and training of fellow teammates.
To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.
Run effective incentives regularly.
Build team spirit and teamwork.
Effectively engage with the sales support team to source support and
information to identify areas for improved performance.

REQUIREMENTS

QUALIFICATIONS

Minimum NQF 4: Grade 12 OR a Tertiary Qualification which will be a significant advantage.
Regulatory Examination Certificate 5 (RE5)- advantageous
A Full Qualification in Short-Term Insurance-advantageous
Compliance with FAIS Fit & Proper criteria i.e., minimum experience and competency requirements.

EXPERIENCE

Three years in a Call Centre Sales Agent environment with proven record of sales success.
Outbound Sales Experience in a Call Centre Sales Agent environment with proven record of sales success.
Proven background in short-term insurance services and products.
Knowledge and comprehension of high-performance based work
compliance.
Ability to review and comprehend large quantities of incoming data where attention to detail is critical.
Proven track record of Supervisor roles in a call centre environment for 6 months or more

SKILLS AND KNOWLEDGE

VALUES

PASSION

We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!

CARE

We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!

INTEGRITY

GROWTH

We always strive to make a positive contribution on our journey to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.

DIVERSITY

We respect and cherish each other and listen to all opinions! We are all unique, which makes the “us” stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts!

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