Candidate Requirements

Operational Oversight

• Oversee daily operations across all departments, including front office, housekeeping, guest relations, and maintenance.
• Ensure efficient workflow, schedule staff duties/diaries and adherence to company standards and procedures.

Guest and Client Satisfaction:

• Maintain high levels of guest satisfaction through effective management of service delivery and implementation of service improvement initiatives.
• Address guest and property owners enquiries, concerns, and complaints professionally and promptly.

Team Leadership:

• Lead, mentor, and develop a high-performing team, fostering a positive work environment and dedication to excellence.
• Conduct regular staff meetings, training, and development programs to enhance team skills and performance.

Quality Control:

• Conduct regular inspections and audits to maintain and improve service quality across all areas of the operation.
• Implement corrective actions and improvement plans as needed.

Vendor and Supplier Management:

• Establish and maintain effective relationships with vendors and suppliers to ensure quality and cost-effectiveness of goods and services.
•  Negotiate the best payment terms and discounts.

Stakeholder Coordination:

• Collaborate with senior management and other departments to align operational goals with business objectives.
• Represent the company to stakeholders, including clients, business partners, and community organisations.