Regal has an exciting opportunity for a Sales Support Consultant to offer a support role to all Regal Branches, Regal clients, retail, trade when requested or required and support our sales team and warehouse where necessary.

Key responsibilities but not limited to:

• Efficiently attend to sales queries/ requests for quotes and pricing from all internal, retail and trade customers.
• Manage the buyout process request from branches in a timeous manner.
• Attend to O/T requests from branches, keeping relevant parties informed at all times.
• Professionally handle over flow calls received from branches through the Q Contact CRM and ensure call back requests are attended to timeously, received into the NSC queue.
• Professionally handle all calls received directly from branches and customers through the NSC Customer Management Platform - Q Contact.
• Keep a well-maintained admin process flow.
• Load and manage Supplier requests, Sales Orders, Purchase Orders for buy-outs.
• Assist branches with stock to complete orders placed – part of IBT.
• Resolve and record customer complaints and escalate to Management for assistance when necessary or required/requested.
• Resolve or redirect all Technical Queries to the branch technical desk or to Technical for resolution.
• Generate Pro-Forma Invoices, Quotations and confirm Pick Notes.
• Ensure Margins are correct on all Orders.
• Provide customers with branch stock availability.
• Process back-orders and ensure margins are correct before processing, on a daily basis.