Key Responsibilities:

·       Operate and manage the dialer system to maximize campaign performance.

·       Collaborate with the operations manager to ensure smooth campaign execution.

·       Maintain and optimize calling lists, ensuring efficiency and compliance.

·       Monitor dialer performance and make real-time adjustments to achieve campaign objectives.

·       Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake.

·       Identify trends and insights from call data and make data-driven recommendations.

·       Assist in troubleshooting and resolving any dialer-related issues.