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Tier 2 Support Technician (JB5389)

Johannesburg Remote
Salary: R40 000.00 - R45 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: Tier 2 Support Technician (JB5389)

Apply before Aug 08 2025 | 55 Days left

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Vacancy Details

Employer: Kontak Recruitment

Tier 2 Support Technician (JB5389)
Fully remote for applicants living in South Africa (Supporting UK clients)
R40 – 45 000 CTC per month
Permanent

We are looking for a seasoned Tier 2 Support Technician with strong experience in troubleshooting complex systems across Microsoft and virtualized environments. You’ll play a key role in resolving escalated IT support issues, acting as a point of expertise for the 1st line team, and working across multiple client systems in a Managed Service Provider (MSP) environment. This role suits someone who thrives in a high-paced, service-oriented environment and enjoys solving a mix of hardware, software, cloud, and network challenges.

Minimum Requirements:
Relevant IT qualification (Degree or Diploma)
Minimum 5 years in IT support roles with at least 2 years at Tier 2 level
Microsoft Certifications (MCSA/MCSE, Azure Fundamentals)
Sophos or ESET certifications
VMware or Hyper-V certifications
Cisco, CompTIA, or Fortinet credentials
Cybersecurity certification (Security+, OSCP, CyberOps)
Previous experience in a Managed Service Provider (MSP) environment preferred
Strong track record resolving technical issues across hybrid infrastructures
Exposure to security tools, firewall configurations, and backup management
Advanced troubleshooting across Microsoft, cloud, virtualisation and security stacks
Familiarity with managed switching, VLANs, and firewall basics
Strong scripting, automation, or diagnostic logging experience (PowerShell, Python, Bash advantageous)
Able to multitask across priorities while maintaining SLA targets
Customer-focused and able to communicate effectively with users and stakeholders
Self-directed and solutions-driven, with a passion for continuous learning
Fully proficient in English

Duties and Responsibilities:
Act as escalation point for the 1st line support team
Provide second-line support via email, phone, and remote tools
Own and resolve incidents end-to-end, ensuring ticket accuracy
Troubleshoot and resolve issues related to:
Windows Server (2012, 2016, 2019)
Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, etc.)
Exchange
Azure AD, Intune, and MDM platforms
Virtualisation platforms (Hyper-V, VMware)
Firewalls (WatchGuard, SonicWall), VLANs, managed switches
Antivirus: Sophos, ESET
Storage (SAN/NAS), backups, and recovery
SQL Server
Conduct root cause analysis and propose sustainable solutions
Contribute to technical documentation and internal knowledge base
Occasionally support deployments and project work
Deliver high-quality, customer-focused serviceDocument procedures and contribute to internal knowledge base
Occasionally assist with project work and deployments

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About Kontak Recruitment

Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.

Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.

Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.

Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.

Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.

Terms and Conditions Available on Request