About the Role:

We are a dynamic and fast-growing risk management company seeking a highly organised, self-motivated Booking Clerk & Operations Assistant to join our remote team. This role requires a meticulous individual with excellent interpersonal skills, the ability to work independently, and a passion for delivering exceptional service to clients.

This multifaceted role involves coordinating bookings for on-site risk surveys, assisting with client communication, supporting the Chief Operations Manager in administrative and marketing duties and providing aftercare support to clients by connecting them with appropriate service providers.

Key Responsibilities:

• Schedule and coordinate risk survey appointments with clients across South Africa.

• Liaise professionally with clients, brokers, and internal surveyors.

• Maintain up-to-date records of bookings and ensure all relevant parties are informed.

• Assist the Chief Operations Manager with:

- Marketing support (including social media scheduling, content briefs, and campaign coordination)

- Client communication and feedback follow-ups

- Provide aftercare assistance to clients by referring them to trusted service providers as requested.

Troubleshoot booking or scheduling conflicts and resolve client concerns where possible.

If you have not heard back from us within 14 days, please consider your application unsuccessful.