Key Performance Areas
Engineering and Maintenance Control

Diagnoses root cause of equipment failure and executes plan / takes action to rectify failure by performing repairs in a speedy manner.
Ensures minimal equipment downtime and damage by repairing faults / defects / failures as speedily as possible.
Ensures optimal equipment operation by the application of relevant technical and engineering practice, as well as by obtaining manufacturing process approval of equipment's operating condition.
Supports and liaises with Production by identifying potential problems in a proactive manner; as well as resolving process-related problems and planned maintenance to production runs.
Perform “first off" inspection on all process changes to determine exact state of equipment.
Perform routine inspections to detect possible equipment failures or excess wears, make diagnosis and perform the necessary maintenance work.
Periodically inspects manufactured product against quality requirements to ensure compliance with set standards.
Coordinates availability of parts in order to perform / execute preventative maintenance routines.
Root cause analysis performed.
Failures / defects identified and rectified in a timely manner.
Equipment downtime and damage minimized.
Production support rendered – feedback received.
Operating conditions of equipment optimal.
Product quality standards upheld and complied with.
Reports compiled and available in a timely manner (records kept – document control).

 
Compliance

Operates within controls and procedures in order to ensure the integrity of company.
Reports risks or areas of concern to management within area of responsibility.
Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure. 
Compliance with applicable regulations and procedures.
Risks reported to Manager.
Cost and expenditure monitored – waste minimized.

 
Cost Control

Supports the effective and transparent use of financial and other resources.
Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.
Cost and expenditure monitored – waste minimized.

 
Customer Service

Maintains effective working relationships with employees and customers to render highest quality of services.
Identifies and solves problems whilst demonstrating a high level of integrity in line with company  core values.
Client / employee satisfaction index.
Comebacks / discrepancies minimized.