Job Purpose

The Internal Sales Consultant plays a critical role in managing internal sales and procurement functions to ensure customers receive accurate quotations, timely deliveries, and a high level of service. This individual is responsible for driving spare parts sales, supporting the external sales team, and maintaining strong relationships with both customers and suppliers.

This is a fast-paced, collaborative role that requires someone who enjoys wearing multiple hats and is eager to contribute meaningfully to the growth of a technically focused team. The ideal candidate will have a proactive mindset and strong attention to operational detail.

Key Responsibilities

Internal Sales

• Handle incoming customer inquiries via phone, email, or in-person communication.

• Prepare accurate quotations based on customer needs and technical specifications.

• Follow up on quotations and convert leads into confirmed sales orders.

• Process orders efficiently using the ERP system, ensuring on-time delivery.

• Provide customers with product advice and technical support (with training provided).

• Maintain detailed records of customer interactions and opportunities in the ERP system.

• Assist with identifying spare parts and upselling opportunities.

• Support the external sales team with pricing, documentation, and customer insights.

Procurement

• Source and purchase required components, spares, and raw materials from approved vendors.

• Accurately issue and manage purchase orders.

• Monitor and evaluate supplier performance to ensure timely delivery.

• Collaborate with the production and stores teams to ensure stock availability.

• Maintain optimal inventory levels of key items.

• Address pricing discrepancies, delivery delays, and supplier issues.

• Continuously explore cost-saving opportunities without compromising quality.