Role Purpose

The Operations Manager will be responsible for overseeing the efficient daily operations of a portfolio of buildings within a designated cluster. The role includes full accountability for facilities management, building maintenance, tenant coordination, budgeting, vendor performance, and compliance with statutory requirements.

This position is ideal for a proactive, hands-on individual with a passion for operational excellence, strong team coordination abilities, and a client-service mindset within the property or real estate sector.

Key Responsibilities

Facilities & Operational Management

• Manage all aspects of building operations, including cleaning, security, and general housekeeping.

• Coordinate and oversee all running and emergency maintenance tasks.

• Conduct regular inspections, including reinstatement, vacancy checks, condition assessments, and OHS compliance audits.

• Monitor energy usage and implement energy-saving initiatives.

• Ensure efficient resolution of building-related issues raised by tenants or internal stakeholders.

• Liaise with contractors and service providers to maintain service standards and resolve escalations.

Budgeting, Financial Oversight & Procurement

• Plan and manage the building operating budget.

• Monitor monthly variances and drive cost-saving initiatives.

• Create and manage purchase orders.

• Ensure expense control is aligned with operational targets.

Project & Maintenance Coordination

• Plan and execute scheduled and preventative maintenance.

• Coordinate tenant installations and manage building-related ad hoc projects.

• Ensure all works are carried out to quality standards and within deadlines.

Compliance, Reporting & Administration

• Ensure operational activities comply with the Occupational Health and Safety Act and other statutory requirements.

• Coordinate with insurers on property damage and liability claims.

• Maintain accurate operational records and reporting dashboards.

• Oversee vendor SLAs, contract deliverables, and lease obligations.

• Collaborate with internal teams to ensure lease compliance and tenant satisfaction.