Our client is looking for a Key Accounts Specialist to join their team in Blackheath, Cape Town. This role is focused on managing and maintaining key client accounts, ensuring a high level of customer satisfaction, and coordinating administrative processes between clients and internal teams. The ideal candidate is personable, professional, and highly customer-centric, with a hands-on approach to account support rather than sales or upselling. Own transport is essential, as occasional travel to client premises is required.

Responsibilities:

• Develop and maintain strong relationships with key clients

• Understand client needs and anticipate future requirements

• Manage account meetings and compile monthly KPI packs

• Resolve client issues and complaints professionally and efficiently

• Produce cost estimates and identify areas for account improvements

• Coordinate communication between internal teams and clients

• Assist in building and maintaining client account plans

• Monitor and manage service inboxes and client ticketing systems

• Support production planning by liaising with warehouse and operations teams

• Compile kits and adjust production schedules when necessary

• Analyze client data to support relationship management

• Report on account progress, goals, and deliverables

Requirements:

• Previous experience in a customer-focused, administrative key account support role is essential

• Strong interpersonal and communication skills

• High attention to detail and organizational ability

• Ability to work under pressure and manage multiple priorities

• Strong problem-solving and analytical skills

• Self-motivated with a proactive approach to tasks

• Ability to work well across teams and build rapport with clients

• Valid driver’s license and own transport

• Salary: negotiable.

Contact Hire Resolve for your next career-changing move.

Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  logistics@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.