Provide accurate monthly statements and resolve billing discrepancies while maintaining an outstanding relationship with the various stakeholders. 

Key Tasks:

Administration and maintenance of Client data:

·       Manipulate client data received to align with system requirements.

·       Maintain accurate data and administer that necessary checks are in place.

·       Identify outstanding data and report missing information to necessary team member for escalation.

·       Follow up on missing information.

·       Adhere to system deadlines.

·       Work closely with the dedicated group schemes administrator assigned to the client.

Investigate and Resolve Payment Discrepancies:

·       Identify discrepancies in payment cycle of client.

·       Assist in collection of arrears to be resolved monthly.

·       As requested, compile a detailed reconciliation that illustrates the client’s payment standing.

·       Identify and report any trends observed.

Action Credit Notes:

·       Identify discrepancies in payment of clients.

·       Prepare and provide information on where the shortfall in payment originates.

·       Escalate to assigned Employer Support Agent to investigate.

·       Provide information that Employer Support agent to escalate to Management to authorise the Credit Note

·       Once written approval received action the credit notes on the system

·       Check that the credit note is pulled through to SAGE.

Maintain and issue client statements:

·       Issue transactional reports that illustrate the client’s payment standing as requested

·       Debit and credit notes to be actioned.

·       Statements to be accurate and reflect all received change requests.