Provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans.

Key Tasks:

Build relationships with the Client:
•Daily servicing of employers
•Checking monthly employee schedules for accuracy
•Assisting with any issue an Employer may have around the membership of their employees on the cover
•Provide monthly interaction with the client
•Building ongoing relationships with key stakeholders at clients
•Perform any other task entrusted by Management

Provide customer care support to companies:
•Assist with all forms of enquiries from customers and management (telephonic and email)
•Ensure that the necessary departmental reporting is adhered to.
•Be assigned and responsible for an assigned group of companies dealing with interalia:
 -Ensuring that New Companies are captured correctly on the system
 -Maintenance of the assigned companies information
 -Ensuring all the necessary member information is received from the assigned company (schedules)
-Monthly checking of client’s membership to ensure it matches the system
-Responsible for all necessary communication is sent to the assigned company contact
-Regular contact with assigned company contacts doing general PR calls

•Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously
-Issuance of letters of good standing when required
-Issuance of proof of registration when required
-Import schedules received from the companies onto the internal system
-Reconciliation of schedules and payments received
•Assist and query that may be received by the department, follow up and provide feedback to the relevant party. Ensuring that treating customer fairly is adhered to at all costs
•Conduct general administrative duties

•Perform any other task entrusted by Management