Oversee all client relationships regarding Umhlaba Risk Solutions and Services to Companies.

Tasks:

Acting as the liaison between the client and various stakeholders:

·       -Ensure that growth and financial targets are met.

·      - Assist with escalated issues that may arise from internal departments with the relevant clients.

·       -Assist with escalated issues that may arise from companies with the relevant department.

·      - Building ongoing relationships with key stakeholders at clients

·       -Establish and maintain a professional relationship with clients.

·       -Manage key client interactions focusing on driving awareness of services offered.

·       -Provide proactive client support ensuring retention and growth within the client.

·       -Meeting with clients and developing will require regular meetings either face to face or virtual.

·       -Improve on current presentations used to conduct member/employer training.

·       -Plan and manage any external services presentations clients (potential and existing)

·       -Ensure all team members meet with clients and developing will require regular meetings either face to face or virtual

·       -Participate and implement creation of new standards, control systems and procedures to maintain service delivery for clients.

·       -Seek and analyze feedback from stakeholders to improve the company's performance and customer experience.

Perform administrative duties:

·       - Ensure that the necessary departmental reporting is adhered to.

·       - Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously.

·       - Accurate reporting of client interactions and demonstrated value added needs to be shown.

·       - Perform any other task entrusted by Management.