Candidate Requirements

Duties and Responsibilities: 

• Answer high-volume incoming calls in both fluent Afrikaans and English. 
• Respond to general telephone and email queries. 
• Assist with managing a busy national switchboard. 
• Process and issue invoices. 
• Send relevant documentation to customers and follow up on incomplete information. 
• Perform general office administration duties. 
• Undertake ad hoc responsibilities as required.

Requirements and Qualifications: 

• Matric/Grade 12 qualification. 
• A tertiary qualification or currently pursuing part-time tertiary studies (preferable, but not required). 
• Previous experience as a Receptionist, Switchboard Operator, Call Centre Agent, or in a similar role. 
• Proficient in Microsoft Office. 
• Well-spoken in Afrikaans and English, with excellent written communication skills. 
• Professional and confident telephone etiquette, with a positive and energetic attitude. 
• Must be mature, possess strong interpersonal skills, and be able to handle difficult clients effectively. 
• Must have a driver’s license and reliable transport. 
• Will be required to work two Saturdays per month, on a rotational basis. 
• Ideally, candidates should reside in Pretoria-East, we will also consider candidates for our offices in Johannesburg, Cape Town, and George.