We’re looking for…

A professional, friendly, and open-minded individual with an innovative approach and a strong sense of pride in their work. Dedicated to ensuring the office is well-stocked and operates smoothly, they are willing to take on any task to support efficiency and maintain a high standard of quality.

What’s the role?

You will be responsible for:

• Client facing
• Register new insurance claims.
• Gather necessary documentation from clients.
• Track claim processes in an organized and efficient manner and to ensure that all claims for a client is resolved timeously.
• Effectively managing challenging clients and addressing their concerns under pressure.
• Adhering to established processes and providing clients with consistent, timely updates.
• Ensure all claims and policy changes adhere to industry regulations and company policies
• Have a strong knowledge of the claims process in order to service clients successfully and answer technical client queries.
• Keep abreast of new products and legislation changes to optimise client claims.
• Ensuring service providers honour their agreements and holding them accountable for their commitments.
• Respond to incoming email and phone enquiries in a timeous and professional manner.
• Review personal performance, aiming to meet or exceed targets and approach management if you need assistance in achieving those.
• Provide additional support with claim submissions and other ad hoc projects.