- Somerset West
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Reference: 25642
Vacancy Details
Employer: Datafin Recruitment
ENVIRONMENT:
Founded in 2020, our client focuses on delivering comprehensive IT, analytics, and software support services specifically designed for the fresh produce industry. They are currently looking for a Services Consultant to deliver exceptional customer-focused support, addressing daily queries, offering strategic workflow guidance, managing system champion tasks such as development staging and implementation, and assisting with reporting and business intelligence (BI) requirements.
DUTIES:
- Provide technical guidance on system and workflow best practices.
- Assist staff with troubleshooting client-specific logs.
- Handle and escalate customer requests and complaints.
- Ensure issues are resolved promptly and maintain records of customer interactions.
- Translate client requirements into specifications for the development team.
- Document and maintain accurate support logs.
- Build confidence with clients by delivering high-quality service.
- Support the team leader in ensuring timely follow-up of all inquiries.
- Communicate risks or issues to the team lead promptly.
REQUIREMENTS:
- 1+ years of IT and/or business qualification.
- Background in the fruit industry (advantageous).
ATTRIBUTES:
- Strong inclination toward technology.
- Intensive troubleshooting knowledge.
- Effective workload prioritization and accuracy under pressure.
- Teamwork and excellent communication skills.
- Strong task and time management abilities.
- Willingness to go the extra mile for clients.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/dts-services-consultant/
OR e-mail a Word copy of your CV to dani@datafin.com and mention the reference number of the job.
7 people have applied for this job. 576 people have viewed this job.
About Datafin Recruitment
Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders as well as access to some of the most skilled and sought after candidates in the industry. Our database of over 25 000 candidates, cutting edge internal IT systems and extensive PPC marketing has ensured that we at the top of our game and one of SA’s leading recruitment agencies.
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