- Somerset West
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Benefits: Provident Fund,Medical Aid ,Subsidised gym membership, Subsidised home fibre and Company laptop
- Reference: SW005183/AM
Vacancy Details
Employer: Helderberg Personnel cc
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner
- Troubleshoot and resolve customer issues related to our platform
- Document and track customer inquiries and resolutions in our ticketing system
- Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution
- Proactively identify and suggest solutions to improve the customer experience
- Stay up to date on the latest developments and features of our platform
Qualifications and Experience
- Relevant tertiary qualification specialising in Computer Science.
- 2+ years of experience in technical support, preferably in a SaaS environment
- Strong technical knowledge of cloud computing and web-based applications
- Excellent written and verbal communication skills
- Ability to work independently and in a fast-paced environment
- Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
- Experience with SQL a must and scripting a plus
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About Helderberg Personnel cc
Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment
to attending to our clients’ needs, culture and values and to ensure that,
through comprehensive interviews with candidates, the overall match is
determined to ensure a long term relationship. The identity of the client
remains confidential at all times. We understand that our function is to ensure
that the candidate must become a strategic partner to a business instead of a
mere employee. Helderberg Personnel has achieved a steady growth over the last
years and we have evolved into one of the leading agencies in the region. We
have made placements cross functional, cross industry and up to senior
management level.
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