- Kuils River
- Salary: Market Related
- Job Type: Permanent
- Sectors: Health Fitness & Beauty Management
- Reference: 107872
Vacancy Details
Employer: Orion Group
We are seeking a highly skilled and experienced Spa Manager to oversee the daily operations of our luxury 70-seater spa facility located in Kuils River in the Western Cape. The Spa Manager will be responsible for managing a team of spa therapists, ensuring exceptional customer service, driving revenue goals, and maintaining the overall quality and cleanliness of the spa. The Spa therapists will be both permanent and casual therapists and can be up to 80 therapists per day. The ideal candidate will have a passion for the spa industry, strong leadership abilities, and a proven track record of successfully managing a spa or hotel operation. The Spa Manager will also be responsible for revenue generation, boosting sales and reaching targets.
Key Responsibilities:
- Manage and oversee the daily operations of the spa, including scheduling, inventory management, and budgeting
- Recruit, train, and supervise a team of up to 80 spa therapists to ensure a high level of customer service and satisfaction
- Develop and implement spa services and treatments based on market trends and customer demand
- Collaborate with the sales and marketing team to develop promotional strategies to drive revenue growth
- Monitor and analyze key performance indicators to track the success of the spa operation
- Maintain a clean and organized spa environment, ensuring compliance with health and safety regulations
- Handle customer complaints and provide timely resolution to ensure customer loyalty
- Stay up to date on industry trends and best practices in order to continuously improve the spa operation
- Grade 12 or equivalent qualification
- A relevant tertiary qualification (in Hotel / Spa Management) will be an advantage, Business Administration, or related field
- Minimum of 5 years of experience in a management role within the spa industry
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills in English
- Proven track record of achieving revenue goals and driving business growth
- Knowledge of spa equipment and products
- Certification in spa management or related field is a plus
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