- Western Cape Remote
- Salary: Market Related
- Job Type: Permanent
- Sectors: Technology Finance
- Reference: 2217363
Vacancy Details
Employer: MoonsGate Capital (Pty) Ltd T/A Engineuity Global
Role Overview:
As a Debt Collection Manager, you will lead a committed team of professionals and play a key role in executing successful debt collection strategies. This position is ideal for someone with substantial B2B collection and start-up experience and a passion for leadership, who is ready to drive growth and operational excellence within a fast-evolving fintech company.
Your Impact:
Your leadership will be crucial in ensuring the team achieves its collection objectives and maintains a high success rate within stringent deadlines. Your contributions will help broaden the client base and improve operational efficiency, reinforcing the company’s standing as a leader in the fintech sector.
Key Responsibilities:
Leadership & Management
- Oversee the daily functions of the debt collection team.
- Ensure team members achieve their targets, including call quotas and email responses.
- Maintain an efficient workflow and participate in the recruitment of new team members.
- Provide ongoing training, coaching, and support.
- Lead regular team meetings to discuss progress and strategies.
Debt Collection
- Reach out to debtors via phone and email to follow up on unpaid debts.
- Verify that debtors receive and understand email notifications.
- Assist debtors in settling their debts by offering various payment options and negotiating terms.
- Resolve any disputes or issues related to debt collection.
Requirements
Must-Have:
- At least 5 years of experience in B2B debt collection and managing teams.
- Experience working independently in a start-up environment
- Proficiency with debt collection software and CRM systems.
- Exceptional verbal and written communication skills.
- Strong organizational and time-management capabilities.
- Keen attention to detail and the ability to handle sensitive information confidentially.
- Ability to work both independently and collaboratively within a team.
18 people have applied for this job. 525 people have viewed this job.
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