Resolving and responding to customers complaints in a professional manner on various social platforms (via phone, e-mail and social media) within the required time limits - follow up to ensure resolution 

Resolve service problems by assessing and identifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem 

Build sustainable relationships of trust through open and interactive communication 

Expediting correction or adjustment and following up to ensure resolution 

Activating customer accounts   

Assisting Branch Managers and customers telephonically with queries / complaints 

Maintain customer adjustments for deposits and withdrawals  

Compiling basic admin reports by collecting and analyzing customer information 

Recommend potential products or services to Management based on the above reports 

Contribute to the teams effort by accomplishing related tasks as needed 

Follow communication procedures, guidelines and policies 

Go the extra mile to engage customers 

Inform customer of deals and promotions 

Work with Customer Service Manager to ensure proper customer service is being delivered