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Vacancy Details
Employer: Kontak Recruitment
3rd Line Technical Support Engineer (JB4435)
Newlands, Cape Town (Hybrid Role)
Market Related
Duration: Permanent
Overview
Our client, a leading MSP with operations in the UK and South Africa, is looking for a skilled 3rd Line Support Engineer to join their team. As a 3rd Line Technical Support Engineer, you will be responsible for providing advanced technical support to their clients across various regions including the UK, South Africa, Europe, Asia, and the US. This role involves troubleshooting, configuring, and implementing IT solutions, as well as engaging in project work and system maintenance.
The ideal candidate will posess atleast 3 years of experience in third level support role and have great knowledge of cloud platforms such as M365, Azure, AWS and Google Cloud.
Minimum Requirements:
3+ years of experience in a technical support role.
Proficiency in Microsoft Windows (7, 8, 8.1, 10, 11) and Microsoft Server (2008, 2012, 2012R2, 2016).
Knowledge of Cloud Platforms (M365 Suite, Azure, AWS, Google Cloud).
Strong understanding of network technologies (VLAN, VPN, Firewalls, Cyber Security, IP routing).
Familiarity with wireless network technologies and SIP/IP Telephone Systems.
Expertise in enterprise endpoint protection and backup technologies (e.g., Veeam, MSP360).
Experience with virtualization technologies.
Proficiency in infrastructure maintenance and alerting routines.
Knowledge of policies, procedures, training, and compliance requirements.
Remote support experience.
Desirable Certifications / skills:
Microsoft 365, HP, Fortigate, SonicWall, Dell Certifications.
Mac OS experience.
Familiarity with Autotask PSA and RMM.
Microsoft SharePoint configuration.
Project management experience or certifications.
Presales experience.
Duties and Responsibilities:
Deliver 1st to 3rd line support via email, phone, and remote assistance.
Visit client sites to troubleshoot, configure, and implement IT solutions.
Resolve hardware issues, liaising with third-party vendors as needed.
Troubleshoot and fix Microsoft technologies (Cloud & On-Premise) and third-party applications.
Collaborate with senior engineers on complex issues and project roll-outs.
Continuously seek improvement opportunities in IT systems and service delivery.
Conduct training sessions to maximize system utilization.
Maintain comprehensive documentation for all systems and network configurations.
Deliver exceptional customer service and go the extra mile to ensure satisfaction.
Participate in technical presales design and project planning.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Candidate Requirements
Minimum Requirements:
3+ years of experience in a technical support role.
Proficiency in Microsoft Windows (7, 8, 8.1, 10, 11) and Microsoft Server (2008, 2012, 2012R2, 2016).
Knowledge of Cloud Platforms (M365 Suite, Azure, AWS, Google Cloud).
Strong understanding of network technologies (VLAN, VPN, Firewalls, Cyber Security, IP routing).
Familiarity with wireless network technologies and SIP/IP Telephone Systems.
Expertise in enterprise endpoint protection and backup technologies (e.g., Veeam, MSP360).
Experience with virtualization technologies.
Proficiency in infrastructure maintenance and alerting routines.
Knowledge of policies, procedures, training, and compliance requirements.
Remote support experience.
Desirable Certifications / skills:
Microsoft 365, HP, Fortigate, SonicWall, Dell Certifications.
Mac OS experience.
Familiarity with Autotask PSA and RMM.
Microsoft SharePoint configuration.
Project management experience or certifications.
Presales experience.
13 people have applied for this job. 252 people have viewed this job.
About Kontak Recruitment
Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.
Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.
Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.
Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.
Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.
Terms and Conditions Available on Request
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