- Gauteng
- Salary: Market Related
- Job Type: Permanent
- Sectors: Security Management
- Reference: 93006
Vacancy Details
Employer: Fidelity Services Group
Reporting to the Branch Manager
The above position is vacant at our Germiston Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Valid driver’s license is an advantage
- Own transport is advantageous
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
Communication with armored vehicles
- Maintains GPS, radio and/or telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
- Uses and ensures crews use, the codes in all communication transmissions
- Ensures that the emergency procedures are known to the vehicle crews and that correct procedures are adhered to
- Maintains and records a precise and accurate daily log sheet of all vehicles. This includes ‘blind GPS spot’ notations, no service receipt number, standby situations, operational reminders, failure to meet agreed schedules, and non-scheduled work
- Phones client to confirm that a ‘no service’ was required when such is given to crew
- Brief new road crews on specific details of their schedules to ensure maximum efficiency, courtesy and safe driving.
- Keeps at hand, all emergency telephone numbers within the branch’s jurisdiction
- Keeps maps covering the Branch’s operations to facilitate schedule planning, re-routing and any other general information
- Completes client complaint register to resolve every complaint received, and submits to Manager
- Acts upon Manager’s instructions to avoid recurring bad service
- Contacts client and keeps client updated of progress in the event of a problem with the service
Security
- Do thorough morning vehicle checks to ensure that:
All bags, except key bags, are loaded in safes
All safes are shut closed and locked
The interlocking system is 100% operational
The vehicle is clean
The panic buttons for both the crew and the driver is tested and working
All other requirements as set out on the vehicle check list.
- Do thorough afternoon checks to ensure that all the requirements as set out on the vehicle check list is met.
Vault room
- Prepares bag pre-lists accurately. Record those bags due into the vault room, and submits such to vault room controller.
- Advises vault room controller of all changes to bags in and out as they become known to control.
Clients
- Adheres to all operational directives with regard to client services
- Ensures that all clients are serviced contractually
Others
- ATM investigations
- Missed loads feedback
- Daily update I r o balancing
- Daily update on SLA checks - alarm testing etc
- Daily updates/ follow ups on both SLA breach and canister breaches
- Tracking of shortages per custodiam
- Scheduling of refreshed training for custodian
- Downloading of all FLM footage and performing spot checks
- ATM equipment checks/report
- Error feedback on all ATM's (SOL/ SPARK/ Capitec)
- Timekeeping on all Nedbank and Capitec Dedicated Vehicles
- All ATM Billing
- Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
- Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality Assurance
- Planning and organising skills
- Alertness
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
8 people have applied for this job. 258 people have viewed this job.
About Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.
Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.
The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market
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