- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Sales
- Reference: 92749
Vacancy Details
Employer: Hollywoodbets
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Withdrawals Administrator. Do you think you have what it takes to be our newest Purple Star?
Manage customer banking details for the processing of EFT withdrawals and withdrawal related customer queries on the relevant communication channels.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Administration Experience.
- 1 Year Contact Centre Experience
- Knowledge and experience using direct email communication, knowledge and experience using MS outlook and Microsoft related programs such as MS team, MS word , MS excel.
Advantageous
- Certificate in Administration
What You’ll Do For The Brand:
- Respond to and action customer queries and requests to update banking details by various communication channels including email, live chat and calls.
- Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
- Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
- Ensure that the company brand and imagine is promoted through excellent customer service.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
- Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
- Always keep customer shared folders updated.
- Assist with withdrawals when needed.
- Any ad hoc duties.
What You’ll Bring To The Team:
- Strong numerical literacy and financial acumen.
- Strong attention to detail.
- Excellent administration skills.
- Excellent planning, organizational and time management skills.
- Focused driven whilst demonstrating exceptional attention to detail.
- Must have a strong sense of accountability.
Please note that only team members who meet the stipulated minimum requirements will be considered.
99 people have applied for this job. 751 people have viewed this job.
About Hollywoodbets
At Hollywoodbets, we believe that everyone should be treated like a STAR. Whether they are in one of our retail branches or online in the comfort of their own home, all our customers get the larger-than-life Hollywood experience, glitz, glamour and world-class entertainment. But behind the success of every Hollywood Star, is a dedicated and hard-working Team, who strive for success.
Born and bred on the sunny coast of Durban, our brand has expanded beyond our 90 branches to offer state-of-the-art online, telephonic and mobile betting platforms on a global scale.
Our success is driven by our Purple Team who pride themselves on first-class customer service while working together to go beyond the limits, ensuring that we are the bookmaker of choice in South Africa, Mozambique, Kenya, Ireland and the UK.
Being a part of our Team also means being associated with sporting stars like the Hollywoodbets Dolphins, Cell C Sharks as well as Premiere League football club, Brentford FC. Team Members can take pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium and racecourses such as Hollywoodbets Greyville, Hollywoodbets Scottsville, Hollywoodbets Kenilworth and Hollywoodbets Durbanville.
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