- Midrand
- Salary: R32 000.00 - R35 000.00 Per Month
- Job Type: Permanent
- Sectors: Telecommunications
- Reference: 2137988
- Employment Equity Position
Vacancy Details
Employer: Express Employment Professionals (Centurion)
Our client, a specialist in Telecommunications, is looking for a Senior NOC Engineer to join their team in Midrand.
Duties and Responsibilities
1. Field Teams:
· Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.
2. PRTG Monitoring:
· Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
· Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
· Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
· Update PRTG with missing or incorrect sector details.
3. Escalations:
· Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
· Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.
4. APEX Support:
· Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.
5. Nodes:
· Alert on nodes experiencing low capacity or high client saturation.
· Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
· Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.
Required Skills
- Noc: 3 to 4 years
- Ubiquiti: 3 to 4 years
- Cambium: 3 to 4 years
Candidate Requirements
· 3-4 years in a NOC role and a 1 network qualification
· Experience with Ubiquiti, cambium or related wireless vendors.
· Good understanding on IP networking, basic dynamic routing protocols and ISP design Networks.
· Basic understanding of PtMP wireless technologies, 5ghz and 2ghz applications
21 people have applied for this job. 285 people have viewed this job.
More Jobs at Express Employment Professionals (Centurion)
External Sales Representative
- Centurion
- Job Type: Permanent
- Posted 14 Jun 2024 | 59 Days left
People Administrator (Fixed-Term)
- Midrand
- Job Type: Permanent
- Posted 13 Jun 2024 | 58 Days left
CNC Operator
- Centurion
- Job Type: Permanent
- Posted 13 Jun 2024 | 58 Days left
Internal Auditor
- Centurion
- Job Type: Permanent
- Posted 05 Jun 2024 | 50 Days left