- Cape Town CBD
- Salary: Market Related
- Job Type: Permanent
- Sectors: Logistics
- Reference: 2137775
Vacancy Details
Employer: MoonsGate Capital (Pty) Ltd T/A Engineuity Global
Location: Cape Town CBD, Cape Town, South Africa (Candidates must be available to commute to the office)
Introduction
Engineuity, a leading BPO service provider, is in search of an Operations Duty Manager to join our team. This role is essential in facilitating the smooth operation of our partner, a renowned bus company in the UK, from our South African offices. The ideal candidate will manage the coordination of drivers, actors, and contractors to ensure operational efficiency and the delivery of high-quality services to tourists.
Required Skills
- Logistics
- Problem Solving
- Operations Manager
Candidate Requirements
Key Responsibilities
- Operational Leadership: Oversee the creation of monthly duty rotas for staff in the UK, ensuring comprehensive coverage and operational efficiency.
- Evening Operational Support: Act as the primary evening contact for operational queries, providing guidance and resolutions to our team.
- Safety and Compliance Oversight: Monitor daily staff clock-ins and ensure driver compliance with pre-departure bus inspections.
- Capacity and Booking Management: Strategically manage bookings to prevent overcapacity and ensure a balanced distribution of passengers.
- Crisis Management and Resolution: Lead the operational response to tour cancellations or vehicle breakdowns, following established protocols to minimize disruption.
- Operational Reporting: Produce detailed end-of-day reports on operational activities, issues, and resolutions to support continuous improvement.
Qualifications
- Demonstrated experience in operational or duty management, preferably within the tourism, transportation, or related sectors.
- Exceptional leadership abilities and experience managing teams in a dynamic operational environment.
- Excellent decision-making and problem-solving skills, with a proven track record of managing operational challenges effectively.
- Strong communication skills and the ability to work collaboratively with a remote team.
- Technical proficiency to support and troubleshoot minor equipment issues.
What We Offer
- A pivotal role within Engineuity, offering the chance to make a significant impact on our operational success and enhance the tourist experience in the UK.
- The opportunity to work within an innovative team environment, where your skills in operational management will be valued and developed.
- Competitive salary with room to grow and develop within the organisation.
16 people have applied for this job. 511 people have viewed this job.
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