- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Sales Telecommunications
- Reference: mn Reservationist
Vacancy Details
Employer: First Group Management (Pty) Ltd
Large Hospitality Travel and Tourism Headoffice is looking for a suitable candidate to fill the above position as Reservationist.
Purpose of the Position
To satisfy reservations requests through booking holidays for members.
Required Skills
- Call Centre Experience: 1 to 2 years
- Ms Office And Electronic Mail
- 1 Year Sales Experience Required
Candidate Requirements
Key Performance Areas
Contact members on outbound Campaigns to secure Reservations
· You will be given 50 hot leads a day, in which you are required to call and close as many of those sales as possible. If you exhaust your 50 leads, more leads will be given at your request.
· All administration documents to be sent to the customer via email after concluded sale (Banking details, deposit amount, Guest Certificate etc)
· Deals with holiday requests via face to face, telephonic or written correspondence.
· Understanding each member’s needs
· Source stock and book holidays accordingly
· Ensure that the guest receive the accommodation he / she is expecting
· Upselling, or offering a longer holiday experience and Add-Ons (eg horse riding, spa treatments) to the customer.
· Meet a talk time target of 5 Hours per day
· Follow the given inbound and outbound script with every call and reach a TQC target of 8.0
Competencies Required
- Target driven
- Accurate, organised and able to multitask
- Excellent communication skills (verbal and written)
- Bilingual would be an advantage
- Strong customer services orientation and influencing skills
- Excellent interpersonal skills
- Well presented with excellent elocution and conscious of brand representation
- Ability to work under pressure
- Dependable
44 people have applied for this job. 790 people have viewed this job.
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