- Sandton
- Salary: Market Related
- Job Type: Permanent
- Sectors: Sales Technology
- Reference: 92104
Vacancy Details
Employer: Core Group
At iStore Business, we want to be the force behind great work. Simple.
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
Our passion is to enable the power of Apple in the workplace, in any kind of work environment – for SMME’s or large enterprises. It’s true irrespective of industry, as we serve clients in healthcare, motor corporations, finance, legal to name a few. We deliver across the spectrum of capability, and work with Business Owners, CEO’s, CTO’s, COO’s, at the client interface, and just about every management level in-between.
Purpose of the role
To seek, establish and maintain strong, long-term relationships with new and existing SMB (Small and Medium Business) customers and position iStore Business as the Apple partner of choice and ultimately drive Revenue and Device Growth for iStore Business.
Responsibility
- Identifying and acquiring new SMB customers to understand their technology requirements, and solutions to meet their unique business goals.
- Upsell & cross-sell to existing SMB customers via base campaigns.
- Achieve monthly & quarterly unit sales and revenue targets across MacBooks, iPads and iPhones.
- Manage an efficient sales pipeline and ensure pipeline conversion.
- Ensure efficient management of sales processes, increase lead to opportunity and opportunity to sale conversion rates and manage customer updates and feedback.
- Managing new and existing SMB accounts, telephonically and via email, while ensuring their satisfaction with our products & services and identifying opportunities for upselling or cross-selling.
- Providing expert advice to any existing and new SMB customers.
- Implement own Lead generation campaigns.
- Ensure regular communication and meetings with existing SMB base & potential SMB customers.
- Nurturing and growing relationships with SMB customers, acting as a point of contact for any issues or queries, and addressing concerns promptly, fostering trust and loyalty.
- Maintaining accurate records, tracking performance metrics on existing accounts and SMB sales including but not limited to sales forecasts, pipeline, lead management reports, etc.
- Update Salesforce timeously with lead and opportunity status.
- Monthly and Quarterly Sales Performance review presentations.
- Manage the internal processes end-to-end that are part of the delivery chain for the customer to ensure exceptional customer experience.
Required skills and qualifications
- Completed Matric
- Minimum 4 years Direct Sales or account management experience in the Technology ICT / Telecoms Industry.
- Minimum 2 years business to business sales experience
- Excellent solution selling, relationship, and administrative skills.
- Experience and knowledge in business-to-business (B2B) sales including negotiating and securing B2B deals.
22 people have applied for this job. 405 people have viewed this job.
About Core Group
We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.
At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system.
iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories. With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa. iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in-store complimentary training, technical support and technical set-up. iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.
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