- Umhlanga
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Management
- Reference: 91443
Vacancy Details
Employer: Huntswood
Job Overview:
Huntswood SA is looking for a dynamic mobilisation and Change Co-ordinator, the role will require you to lead mobilisation across the UK operational teams and Support Key Stakeholders and Clients, to ensure requirements are governed and delivered effectively within expected timelines.
Job Responsibilities:
- End to end management of mobilisation projects
- Collaborating with project stakeholders to ensure all requirements are delivered on time and to budget for clients and HW.
- Maintain and utilise project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
- Define project scope and determine which stakeholders need to be included in mobilisation planning so that the right people are involved at the right time and avoiding scope creep.
- Determine critical path milestones to support prioritisation of project activities tracking risks and issues to resolution
- Govern and chair project, mobilisation meetings with senior business stakeholders
- Ensure required standards are met to ensure high quality project delivery.
- Execute delivery in line with business agreement and provide project support through to project closure.
- Produce regular insight into Mobilisation, Change, Training and Comms delivery plans, in line with the overall team strategic approach.
Job Requirements:
- Essential: Minimum 1 year project management experience
- Essential: Experienced in Client Engagement
- Essential: Contact centre experience
- Strong Stakeholder Management Skills
- Data Analysis, identifying root cause and opportunity for improvement.
Skills Required:
- Verbal and written communication skills
- Articulation
- Conflict management
- Microsoft office
Core Behavior
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
"It's not just about what we do, but the way we do it. And it's our values that make us special."
4 people have applied for this job. 260 people have viewed this job.
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