- Kenya
- Salary: Market Related
- Job Type: Permanent
- Sectors: Business Management
- Reference: NWI001803/Nikki
Vacancy Details
Employer: Network Recruitment
The ideal candidate will have a strong background in restaurant management, with experience in overseeing multiple locations, optimizing workflows, and ensuring operational efficiency and excellence. As an Operations Manager, you will be responsible for driving operational performance, implementing best practices, and delivering exceptional customer experiences across our restaurant outlets in Kenya.
Experience & Qualification Criteria:
- Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
- Proven experience in restaurant operations management, preferably in a multi-unit environment, in Kenya or similar markets.
- Knowledge of local market trends, consumer preferences, and regulatory requirements in the restaurant industry in Kenya.
- Proficiency in MS Office applications and restaurant management software.
- Fluency in English; knowledge of Swahili is a plus.
Primary Responsibilities:
Operational Leadership:
- Provide strategic leadership and direction to ensure the effective operation of all restaurant outlets in Kenya.
- Develop and implement operational policies, procedures, and standards to optimize efficiency and consistency.
- Monitor key performance indicators (KPIs) related to sales, service, quality, and profitability, taking corrective actions as needed.
- Recruit, train, and mentor restaurant managers and staff to deliver outstanding customer service and uphold brand standards.
- Foster a culture of teamwork, accountability, and continuous improvement among restaurant teams.
- Conduct regular performance evaluations, provide feedback, and support career development initiatives for staff members.
- Oversee inventory control processes, including ordering, receiving, storage, and stock rotation.
- Collaborate with procurement teams to ensure timely availability of ingredients, supplies, and equipment for restaurant operations.
- Implement inventory management best practices to minimize waste, reduce costs, and optimize stock levels.
- Ensure compliance with health, safety, and sanitation regulations, as well as company policies and procedures.
- Conduct regular inspections and audits of restaurant facilities to maintain cleanliness, hygiene, and operational standards.
- Address any quality issues or customer complaints promptly and implement corrective actions to prevent recurrence.
- Monitor customer feedback and satisfaction levels, identifying areas for improvement and implementing initiatives to enhance the dining experience.
- Train restaurant staff on customer service standards, up-selling techniques, and conflict resolution strategies.
- Implement marketing and promotional activities to attract and retain customers and drive revenue growth.
- Develop annual operating budgets for restaurant outlets, monitor financial performance, and manage expenses to achieve profitability targets.
- Analyze financial reports, including sales data, labor costs, and overhead expenses, to identify trends and opportunities for cost savings.
- Implement cost-control measures and revenue enhancement strategies to maximize profitability and return on investment.
How to Apply:
If you meet the above requirements, please send your resume DIRECTLY to: nferreira@networkfinance.co.za
For more finance jobs, please visit our website: www.networkrecruitmentinternational.com
If there is no reply within two weeks, please assume that your application for the vacancy was unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
We also invite you to reach out to us to discuss your next finance career opportunity!
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About Network Recruitment
Established in 1987, Network Recruitment has offered optimum perm and contract recruitment solutions to client and candidate for over 20 years in the specialist areas of IT, Finance and Engineering thus, living up to its credo of DEVELOPING RELATIONSHIPS, DELIVERING RESULTS!
Network Recruitment is a trading division within ADvTECH Resourcing (Pty) Ltd, a wholly owned subsidiary of the listed company, ADvTECH Limited, a JSE-listed company. The Network Recruitment brand is represented nationally, with branches located throughout Gauteng, and is able to make both national, African and international
Network Recruitment is a member of APSO (The Association of Personnel Service Organisations of South Africa) and is ethically bound to adhere to a strict code of ethics, ensuring above average levels of service excellence.
Network Finance Specialist
An industry requiring specialist skills deserves specialist recruitment. This is precisely what Network Finance offer, making it a clear leader in the field.
Our project teams are trained extensively to arm themselves with in-depth knowledge of the trends and dynamics unique to the finance sector.
Network Finance enjoys strong partnerships with several leading banks, corporate and listed companies. Effective sourcing strategies, combined with specialist knowledge and a detailed understanding of client needs, ensure successful placements that satisfy both clients and candidates. Thanks to these efforts, over 60% of placements constitute repeat business
Network Finance is supported by a solid infrastructure and extensive national database. Although based in Gauteng, Network Finance is able to assist with both national and international recruitment - as well and permanent and temporary finance placements.
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