Vacancy Details
Employer: iMasFinance Co-operative (Ltd)
Job Purpose:
To effectively manage, monitor, supervise and motivate a team of Personal Risk Advisors, in an outbound Call Centre, towards achievement of department strategies and goals.
Job Outputs:
- Achieve sales budget in terms of units and premium
- Timeous recruitment of advisors
- Ensuring a full complement of Advisors in order to reach business objectives
- Retention of key employees
- Manage disciplinary processes in terms of conduct and performance, as per SOP
- Maintain employee supervision files
- Ensure all amendments on the FSCA register are actioned timeously
- Ensure all consultants comply with legislative requirements
- Ensure sufficient coaching and training sessions are conducted
- Ensure CPD, COB as well as any other mandatory training is conducted
- Ensure all training records are completed and filed
- Submission of daily, weekly and monthly reports
- Monitor systems to operational effectiveness and advise applicable role players if any intervention is required
- Identify, document and submit potential compliance vulnerability and risk areas
- Implement corrective action plans for compliance risk areas
- Ensuring schedule adherence by managing leave and working times
- Ensure corrective actions based on internal and external audit findings are implemented
- Manage insurer referrals and out of mandate actions
- Team motivation and meetings, including one-on-one, performance and probationary discussions
- Compiling of commission sheets for the team
- Leads management and reporting
- Management of all daily sales activities
Qualifications:
- Matric/Grade 12
- RE 5 certificate (essential)
- RE 1 (advantageous)
- FSCA recognized qualification - NQF level 4 (essential)
Experience:
- Minimum 2 years supervisory outbound Contact Centre Telesales experience
- Minimum 3-4 years Short-term insurance operational experience
Knowledge and Skills:
- Report writing
- Risk Management
- Attention to detail
- Up to date knowledge of regulatory landscape within the financial sector
- Drafting of policies and SOPs
- Written skills
- Overseeing and implementing regulatory changes
- Communication skills
- Presentation skills
- People Management skills
- Coping under pressure
- Conflict handling skills
- Problem solving skills
- Data analytical skills
- Microsoft office (excel, powerpoint, word, outlook)
4 people have applied for this job. 264 people have viewed this job.
About iMasFinance Co-operative (Ltd)
Not only do they benefit from the products that they take up with us but they also become a part of our organisation and share in our annual profits – this is a co-operative.
The agreements iMasFinance has with the employers further allows for one consolidated monthly repayment via salary deduction. This results in reduced bank charges and ensures that payments are not missed.
iMasFinance Co-operative Limited (1996/000001/24) is a registered credit provider| NCRCP 1332 and Iemas Insurance Brokers (Pty) Limited, an authorised Financial Services Provider (FSP 47563), trading as iMas Insurance Brokers.
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