- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Sales
- Reference: 90967
Vacancy Details
Employer: Huntswood
Job Overview:
Working in our Early Resolutions Complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.
Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.
You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.
Job Responsibilities:
You will always make sure that the customer’s interest comes first whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. You understand the customer’s perspective and have a natural ability to build a strong rapport, ensuring their complaint is resolved in a timely manner.
The most successful Complaint Handlers champion the customer voice and pride themselves on customer satisfaction.
Job Requirements:
- Matric/NQF 4
- Minimum of 6 months previous complaints handling experience
- Strong Microsoft Office experience with Word, Excel and Powerpoint.
- Previous experience within the contact centre/insurance industry beneficial
Experience Required:
- Previous experience in a complaint handling role, ideally with experience in early resolutions.
- Previous complaint handling experience within an FCA regulated business is ideal.
- Experience taking both outbound and inbound calls.
- Experience of closing cases.
- Full complaint handling cycle experience is essential.
- Passionate about providing the best resolution for the customer.
Preferred Requirements:
- Experience/exposure to UK customers
Skills Required:
- Good communication skills – articulation and comprehension
- Computer literacy (ability to navigate different systems)
- Confidence in decision-making, under pressure.
- Ability to work autonomously and under pressure.
- A passion to deliver a first-class customer service.
- Enthusiasm for working in a fast-paced environment.
- Excellent communication skills.
- Excellent rapport building skills.
- Great team spirit and ethos.
Core Behaviour
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
"It's not just about what we do, but the way we do it. And it's our values that make us special."
21 people have applied for this job. 398 people have viewed this job.
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