- Roodepoort
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Technical
- Reference: copy-copy-2077816
Vacancy Details
Employer: EC Security
The Technical Administrator / Coordinator is at the heart of our technical operations and will be responsible for ensuring the smooth execution of our technical jobs and projects.
Key Responsibilites
- Engage with both existing and prospective clients through professional and effective telephone and email communication, providing them with necessary assistance and information.
- Accurately capture all relevant information on the technician's job card and efficiently schedule technicians for assignments within the company's Technical Department.
- Ensure that all required stock and materials are appropriately arranged and available before scheduling technicians for technical tasks, facilitating smooth and uninterrupted workflow.
- Conduct timely follow-ups with clients after installations have been completed by technicians, ensuring their satisfaction, and addressing any concerns or additional requirements they may have.
- Generate quotes in a precise and professional manner, reflecting accurate pricing and relevant details in accordance with client specifications.
- Load new contracts onto the system, ensuring that all necessary information is accurately entered and updated as per the established procedures.
- Address ad-hoc technical queries from clients promptly, providing them with appropriate guidance and support to resolve their concerns.
Candidate Requirements
- Matric / Grade 12 / National Senior Certificate.
- Approximately 5 years’ in a similar role.
- Relevant course and / or diploma will be an advantage.
- Fully computer literate with high competence in the MS Office Suite.
- Exceptional verbal and written communication abilities.
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