- Bloemfontein
- Salary: Market Related
- Job Type: Contract
- Sectors: Education IT
- Reference: 90573
Vacancy Details
Employer: Datacentrix Pty Ltd
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful candidate will be responsible for all end user support and service desk services to be delivered to client.
Key responsibilities:
Key responsibilities:
- To provide efficient and effective customer service to the Customer
- New equipment installation, such as workstations, peripherals, accessories, etc.
- Deployment and installation of workstation software inclusive of system software, productivity software and applicable driver software
- Maintenance. Onsite technical support
- Entry level network troubleshooting and repair
- Relocation of computer equipment as per operational requirement
- Extensive troubleshooting and resolving hardware or software fault, replacing parts as required and updating the resolutions on IT Service management systems.
- Supporting and assisting in the roll out of new software or applications
- Testing and evaluating new technologies on request
- Technical Hands-on support during special events (conferences, skype sessions, video conferences, livestreaming, mass Wi-Fi connectivity)
- Executive support during national off-site conferences and break-a ways
- Ad hoc special assignments to meet requirements of abnormal situations
- Technical support during disaster recovery and business continuity events
- Selective after hours support as and when required
- Comprehensive Daily Activity reports
- Compile Incident / escalation report
- Weekly and Monthly reporting
- Bi-weekly oversight report on performance and service requirements
- Ensure adherence to all COMPANY and Datacentrix policies, process, standards, and procedures
- Compliance in terms of COMPANY and Datacentrix policies relating to health and wellness, safety, security, dress code and technical quality.
- Ensure KPI’s are met
- Ensure compliance to IT standards and best practice
- Respond timeously to customer queries and always provide feedback
- Actively find ways to improve customer service
- Provide customer service as per agreed SLA’s
- Constantly ensure that reference numbers are provided to customers / users when logging an incident
- Consistently conduct oneself in a professional, polite, and technically sound manner
- Constantly speak coherently utilising telephone etiquette techniques
Minimum qualifications:
- Matric
- MCSE
- A+
- N+
Valid driver’s license essential
22 people have applied for this job. 928 people have viewed this job.
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