- Pretoria East
- Salary: R15 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre
- Reference: RC-TE
Vacancy Details
Employer: Talent Evolution (Pty) Ltd
Focusing on retaining customers after sale. This position involves direct engagement with customers to understand their needs and concerns, negotiating terms to ensure competitive offerings, effective and strong objection handling skills and providing tailored solution. The ideal candidate will be customer-oriented, possess strong communication skills, and be comfortable working in a fast-paced high call centre environment.
Duties:
- Make outbound calls/inbound calls to engage with existing customers to retain new and existing business and ensure high retention rates.
• Understand and effectively communicate product offerings, value propositions, and benefits to prospective and current clients.
• Address customer inquiries, concerns, and objections, providing prompt and professional support.
• Document and update customer interactions, sales activities, and retention-related information in the CRM system.
• Collaborate with team members to identify opportunities for improving sales and retention strategies, sharing best practices and customer insights.
• Participate in training and development programs to enhance product knowledge, sales techniques, and customer service skills.
• Meet or exceed assigned retention and collections targets, while maintaining high levels of customer satisfaction.
Candidate Requirements
Minimum required Qualifications:
• Matric
• Regulatory Examination (RE5)
• Must be FAIS compliant with all relevant credits and qualifications as required under the FAIS Act
• Completed Class of Business - Long term and short term insurance
• CPD Hours
• A bachelor’s degree in Business, Sales, Marketing, or a related field is a plus.
Should you not receive a response within 10 working days, please consider your application as unsuccessful
38 people have applied for this job. 484 people have viewed this job.
About Talent Evolution (Pty) Ltd
Talent Evolution is a provider of Talent Management Services to help clients achieve greater organisational performance by assisting, recruiting, developing and engaging the best and most talented people for their businesses. With over 21 years of professional service and market knowledge, Talent Evolution has a tailor made solution for all our clients talent needs across a wide range of industries.
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