Vacancy Details
Employer: Network Recruitment
- Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.
- Verification, planning, and actioning of maintenance tasks together with other infrastructure teams.
- Continuously work on improving operational stability.
- Work on automation of platform operations, troubleshooting, and maintenance topics.
- Interact with an international product team, external providers, vendors, and customers.
- Experience with ITIL processes (Incident, Change, and Problem management).
- Experience with VIP and End-user support.
- Experience with technical documentation, standard operating procedures, and user support guides.
- Experience with Active Directory/Azure Active Directory.
- Exposure to device management (SCCM, Workspace One, Microsoft Intune, etc.).
- Exposure to troubleshooting infrastructure, network, and integration issues.
- Basic knowledge of the German language.
- Experience in operation of Linux Servers and/or Windows Servers.
- Experience in Windows Client OS, GPO, and patch management.
- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services).
- Experience with Scripting (Powershell, Bash, etc.).
- Experience with monitoring solutions (SCOM, Dynatrace, Site24/7, etc.).
- Experience with SQL databases (MS, Oracle, etc.).
- Experience with Jira and Confluence.
- Strong soft skills, including excellent communication and analytical abilities.
- A university degree/diploma in a relevant field of study (e.g., computer science, engineering, sciences) or a comparable qualification OR 3 years of IT experience.
- Cutting-edge global IT system landscape and processes.
- Flexible working hours in a 12-month period.
- High Work-Life balance with remote/on-site work location flexibility.
- Highly motivating, energetic, and fast-paced working environment.
- Modern, state-of-the-art offices.
- Dynamic team collaboration.
- Application of the Agile Working Model Methodology.
Only shortlisted candidates will be contacted.
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About Network Recruitment
Network Recruitment
Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering.
Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment’s key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa.
Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs.
Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services.
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