- Western Cape
- Salary: Market Related
- Job Type: Contract
- Sectors: Engineering IT
- Reference: NOC002
Vacancy Details
Employer: SimpleX Africa
1. Acts as the person in charge of the NOC, manages the NOC team, including hotline, monitoring, second-line technical support, configuration management, and performance management.
2. Analyzes the project KPI/SLA, identifying problems and formulating improvement measures to ensure that the KPI/SLA meets the contract requirements.
3. Manages network faults, monitors fault handling, and escalates problems.
4. Implements preventive maintenance on the network side, and remotely solves potential network problems in advance.
5. Manages changes, including formulating and implementing network change plans, and formulating, rehearsing, and implementing network emergency plans.
6. Manages performance, and outputs reports during routine O&M.
7. Coordinates with customers and third parties.
8. Improves the skills of NOC personnel
Required Skills
- Analyzes The Project KPI/SLA: 1 to 2 years
Candidate Requirements
3-year degree/diploma in IT or Computer Systems
Fluent in English
7 people have applied for this job. 270 people have viewed this job.
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