- Stellenbosch
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Benefits: Dependent on experience
- Reference: CPT003424/Del
Vacancy Details
Employer: Time Personnel
- Matric, Bachelor’s degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage
- Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage
- Minimum of 5 years in application support or a similar technical support role
- Minimum of 5 years’ experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions
- Minimum of 5 years’ experience in executing projects
- Experience with Agile project methodologies (e.g. Scrum) would be an advantage
- Minimum of 3 years’ experience in managing relational databases
- Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage
- Minimum of 2 years’ experience in maintenance of integration architectures such as APIs
- Strong understanding of accounting practices and processes
- Strong technical aptitude and troubleshooting skills
- Familiarity with ITIL principles and incident management processes
DUTIES
- Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks or issues that arise.
- Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
- Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
- Conduct thorough testing and debugging to ensure system reliability and functionality.
- Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
- Continuously ensuring that systems are operating optimally and meeting business needs.
- Maintain documentation of system designs, configurations, and processes.
- Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
- Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
- Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
- Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
- Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
- Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
- Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
- Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
- Stay abreast of emerging technologies and industry trends.
- Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.
Salary: R negotiable dependent on experience
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About Time Personnel
Because we specialise in Companies, not specific industries, our focus is your company’s individual CULTURE and DYNAMICS. We are a Cape Town based boutique recruitment agency, who have been running for 14 years and can, collectively, offer well over 70 years of experience to our clients. We believe each of our clients deserves our time to research and collate all relevant data around their company in order for us to present the best candidates. We do not simply send through a CV.
We ensure the MATCHING has been done to a “T”, which includes your COMPANY and CULTURE requirements, so you only receive the best and we save your TIME!
How do we deliver positive results saving you TIME?
- A unique take-on process, eliminating TIME wasting for all parties concerned.
- Solution driven, for when problems occur.
- Experts in screening all the resumes that cross our path, ensuring we find the perfect MATCH.
- Hands-on, from interview process, placement and beyond, making sure that solid relationships are cemented.
- Continually keeping abreast of South Africa’s stringent Labour Laws.
Why should you be going through the painstaking process of sifting through a mountain of CV’s?
Your focus needs to be on your job function, most times you end up just recruiting someone out of pure frustration, exhaustion and desperation.
It is vitally important not to rush a recruitment process.
Our service TURN AROUND TIME is our success factor.
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