- Midrand
- Salary: Market Related
- Job Type: Permanent
- Sectors: Import & Export
- Reference: CT003849/MS
Vacancy Details
Employer: Service Solutions Staffing
As the Scheduler - Technician Scheduling Specialist, you will play a crucial role in coordinating the deployment and scheduling of our skilled technicians to fulfil client service requests and meet organizational goals. Your primary responsibility will be to optimize technician schedules, ensuring timely response to service requests, and maintaining customer satisfaction. The ideal candidate should possess exceptional organizational skills, a strong attention to detail, and the ability to work collaboratively with different teams.
Key Responsibilities:
- Technician Scheduling: Efficiently plan and schedule technicians' daily assignments based on service requests, geographical locations, availability, and required skills.
- Dispatch Coordination: Coordinate with dispatchers to relay job details, address changes, and communicate any additional instructions for technicians in the field.
- Service Request Management: Receive and review service requests from customers, internal teams, or automated systems, prioritizing them based on urgency and service level agreements.
- Resource Optimization: Strive to optimize technician routes and assignments to minimize travel time, fuel consumption, and overall operational costs.
- Communication: Maintain clear and effective communication channels with technicians, clients, and internal stakeholders to ensure seamless service delivery.
- Data Management: Update and maintain accurate records of technician schedules, job statuses, and completed tasks using scheduling software or other designated tools.
- Troubleshooting: Respond to scheduling conflicts, emergencies, and unexpected changes promptly, finding appropriate solutions to minimize service disruptions.
- Customer Satisfaction: Monitor service delivery timelines, promptly address any delays, and gather feedback to ensure high customer satisfaction and loyalty.
- Reporting: Generate regular reports on technician performance, service completion rates, and other key performance indicators (KPIs) to assist in decision-making and process improvement.
- Process Improvement: Continuously identify opportunities to streamline scheduling processes, enhance operational efficiency, and implement best practices.
- High school diploma or equivalent
- Driver License
- Proven experience in scheduling, dispatching, or similar coordination roles.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in using scheduling software and other relevant tools.
- Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
- Understanding of technical skills and job requirements for assigned technicians is an advantage.
- Problem-solving mindset with the ability to adapt quickly to changing situations
The client offers:
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Competitive Market related salary
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Please forward your CV and salary expectation to Pieter:Â careers@servicesolutions.co.za
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About Service Solutions Staffing
The Specific aim of the company is to provide a highly personalised, customer focussed service when it comes to staff recruitment. With a client base ranging from blue-chip corporates through to SMME's, we pride oursleves on achieving this objective through constant monitoring of the market.
Our logo - "Linking Potential with Opportunity" sums up the way we go about our business. Assessment of each client needs, coupled with the career aspirations of our candidates allows us to put forward people we believe will add value to the company they join.
Mainly specializing in logistics and retail related business, we are also well positioned to handle general placements.
We are able to assist our clients with candidates on a temporary contractual basis where necessary.
Additional service include access to verification services.
Positions are advertised on the most relevent media, where there is highest exposure to quality job seekers.
Strict screening results in a database of candidates who are checked. Our guarantees are designed to provide peace of mind in a way that ensures the responsibility for filling a position is our prime concern throughout.
SERVICE SOLUTIONS HAS BEEN RATED A LEVEL FOUR CONTRIBUTOR TO BROADBASED ECONOMIC EMPOWERMENT - 100% BEE PROCUREMENT RECOGNITION LEVEL
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