- Cape Town
- Salary: R9 000.00 - R10 000.00 Per Month
- Job Type: Permanent
- Sectors: Admin Call Centre
- Benefits: Medical Insurance
- Reference: CPT000102/ZJ
Vacancy Details
Employer: SA Commercial (Pty) Ltd
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.
Key Responsibilities
- Query Handling (Inbound/E-mail/Webchat/etc.)
- Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
- Liaising with internal/ external parties to resolve customer queries
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
- Provide accurate information to customers
Requirements
- Experience working within the UK/USA market is advantageous
- Previous experience in E-mail & Webchat support/Omnichannel environment
- A Matric Certificate or equivalent qualification
- Proficiency in English is an essential requirement
- Neutral accent
- A minimum of 1- 2 years customer service experience in dual-focus capacity
- Must be able to work shifts
2538 people have viewed this job.
About SA Commercial (Pty) Ltd
South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."
As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.
In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.
We pride ourselves on working in harmony and at the highest level of support with all our Partners.
Similar Jobs
Customer Service Representative
- Cape Town
- Job Type: Permanent
- Posted 22 Apr 2024 | 47 Days left
DUTCH Customer service Consultant
- Cape Town
- Job Type: Permanent
- Posted 18 Apr 2024 | 43 Days left
Jnr Customer Service Agent (JB4213)
- Cape Town
- Job Type: Contract
- Posted 13 Mar 2024 | 7 Days left
Student Journey Officer/Customer Service Consultant (JB4148)
- Cape Town
- Job Type: Permanent
- Posted 29 Apr 2024 | 54 Days left
More Jobs at SA Commercial (Pty) Ltd
Technical Advisor
- Cape Town
- Job Type: Permanent
- Posted 09 Apr 2024 | 148 Days left
German Customer Service Support
- Cape Town
- Job Type: Temporary
- Posted 20 Mar 2024 | 56 Days left