Vacancy Details
Employer: Ntice Search
Westfalia Fruit Products situated at Midrand, has a vacancy for a suitably qualified and experienced IT Service Desk Agent.
Reporting to IT service desk manager, the incumbent will be responsible for providing a higher-level service function on problem solving and advice to users of both new and established systems. Co-ordinates and ensures that training is provided for users. Liaises between the information technology department and users on problem areas.
Qualifications/Experience:
- 2-3 Years IT support desk experience
- Good understanding of Microsoft systems including Office 365, Teams and SharePoint
- Basic understanding of IT governance and controls
- 3 years' experience in user support
- More than 2 years' experience with an IT systems background
Knowledge:
- Working knowledge of windows Active Directory
- Understanding of remote supports
- Understanding of support and escalation procedures
Skills:
- Troubleshooting and fault finding
- User interaction
- Document writing and reporting
Attitude/Behaviour:
- Attention to detail
- Honest and hardworking
- Prepared to work afterhours and go the extra mile. Work in fast paced fast changing environment
The Company offers a Total Guaranteed Remuneration Package which comprises provident fund, insured benefits, medical aid, and an option to structure an annual bonus.
73 people have applied for this job. 684 people have viewed this job.
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