- Cape Town CBD
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Telecommunications
- Benefits: Medical Aid Pension Bonus Free transport
- Reference: WC294
Vacancy Details
Employer: EXL Service
● Actively responding to any customer that needs our help or advice via digital channels.
● Targeting each response to be timely and knowledgeable, while putting the customer at the forefront of each decision, ensuring use of the OVO Tone of Voice.
● Take ownership for customer inquiries, using initiative to provide exceptional resolution at first point of contact.
● Form emotional connections with customers in order to understand their individual needs and handle objections to promote relevant products and services.
● Identify opportunities for new customers to join the business
● Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to the customer, answering digital contacts within the guidelines.
Required Skills
- Communication Skills: 1 year or less
- Problem Solving Skills And Negotiation: 1 year or less
- Customer Service Advisor: 1 year or less
- Information Capturing: 1 year or less
Candidate Requirements
● A minimum of 12 months customer service experience, ideally with a track record of strong digital acumen.
● Ability to work in a fast paced, growing environment
●Knowledge in Operating Systems (such as Windows and Microsoft Office)
● Knowledge of customer care techniques and processes
●Strong Written & Verbal English Communication skills
● Excellent Customer Service Skills
● Effective Listening & Comprehension Skills
● Effective Problem Solving Skills
● Skilled in Accurate Information Capturing
238 people have applied for this job. 1391 people have viewed this job.
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