- KwaZulu-Natal
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Telecommunications Travel & Tourism
- Reference: mn Holiday Planner Customer Care Consultant
Vacancy Details
Employer: First Group Management (Pty) Ltd
- To conduct reservations administrations functions, assist with reservations targets being met. Ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.
- Be target driven, but conscious and able to maintain the high levels of Service Delivery required in the department.
- Utilise various methods of correspondence such as email, fax, post etc.
- To achieve efficiency and quality standards as per company policy and procedure.
- Ad hoc duties where required.
Large Hospitality Travel and Tourism Company is looking for a Holiday Planner.
Purpose of the Position
Key Performance Areas
· Conduct service calls to the members.
· General reservations administration functions.
· Assist with ensuring that reservation targets are met and high service levels are maintained at all times.
· Take ownership of queries and ensure timeous and accurate resolution.
Candidate Requirements
- Excellent communication skills (verbal and written)
- Customer orientated and conscious of etiquette at all times
- Handling difficult calls in a patient and understanding manner
- Decision making and problem solving
- Well presented and spoken and conscious of brand representation
- Ability to work under pressure
- Dependable
Competencies Required
Accurate, organised and able to multitask
Qualifications & Experience
· Experience in a customer services environment
· Good administrative skills
· MS Office and Electronic Mail- Knowledge of Reservations an advantage
59 people have applied for this job. 1595 people have viewed this job.
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