Vacancy Details
Employer: CSG
Responsibilities:
The responsibilities of the Support Engineer are as follows:
Contribute to the handling and resolution of incidents.
• Contribute to the support of the RUN N2/N3 team and to the resolution of
incidents/problems related to production.
• Contribute to the analysis of incidents by the IT RUN team, and recommend
the actions to be implemented depending on the incident reported.
• Contribute to the implementation of developments to resolve the incident.
• Contributing to the unit tests and writing the documentation relating to the
changes made before going into production.
Contribute to the respect of commitments/SLA's
• • Contribute to the respect of commitments in terms of deadlines and quality
of provided work
• Contribute to compliance with standards specific to the activity
• Contribute to the improvement of the indicators of the team in order to
improve the quality and the company’s brand
• • Contribute to the respect of the development standards chosen by HPS as
part of its activity
• - Contribute to the definition of the development guidelines for specific
maintenance procedures
Helping to support the RUN team.
• - Assist the RUN teams in production
• - Contribute to the validation of deliverables / procedures for the
RUN/PROJECT team during deployment.
• - Assist the RUN team with requests for training/technical consultation.
• - Provide training for the RUN teams
• - Contribute to network improvements and carry out the regression tests
Ensure on-call duty according to the schedule and respond to intervention
needs outside working hours.
• - Help to draw up on-call schedules
• - Respond and deal with incidents outside working hours
Candidate Requirements
Key Requirements:
• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum of 3 years of professional experience in Payment domain
• Good skills in development and coding (PL/SQL, C,C++,Java, HTML,
Phyton, Oracle Data Base….)
• Hands-on experience in incident management
• Proven results-oriented person with focus on delivery
• Excellent communication and inter-personal skills to manage functional
and technical stakeholders across multiple business units
• Ability to work under high pressure and provide clarity in confusion
situations
4 people have applied for this job. 403 people have viewed this job.
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