Vacancy Details
Employer: Haitha Staffing Group
Purpose
The primary purpose of the Business Analyst will enable Fintech Banking as a key subject matter expert in the onboarding of any new business, payments and or product lines. Support the business and play a significant role in the analysis, design, development and testing of any new fintech partners.
Enabling business development and customer onboarding
- Support business in the enablement of onboarding new partners, products or business lines. Measured by the number and quality of partners taken on or offerings launched.
- Play an instrumental role in supporting the overall integration between 3rd parties and the bank’s internal value chain.
- Ensure that the policies and procedures of the Bank across all the new partners are implemented effectively.
- Support the testing of solutions and develop the required test cases.
- Document change requests and comply with business change requirements.
Document and maintain functional specifications and business requirements
- Take ownership and ensure specifications and business requirements are fit for purpose, customer friendly and conform to the bank’s standards.
- Lead and or give input to joint application design (JAD) sessions and provide the required output/feedback where necessary.
- Research the market, products, systems and solutions.
- Arrange and co-ordinate specification and requirements signoff, and handover meetings between various stakeholders.
- Ensure that specifications and business requirements are updated periodically and stored where such is easily accessible for stakeholder consumption.
- Assist with training requirements and documentation. If necessary, provide the required training.
Business optimisation and new capabilities
- Continuously assess and review our business value chain where business processes can be optimised either to: Create efficiencies; Provide better controls; Reduce complexity; Enable the business for scale; and or Reduce cost.
- Take new products or solutions through the development teams and our business value chain, acting as a facilitator between internal and external stakeholders, focusing on the delivery of new capabilities, services and products.
- Support the design, enhancement and development of service levels, policies and procedures for the bank.
Revenues and Costs
- Implement project activities and new business timeously, which directly influences the generation of fees, interest income and customer growth for the bank.
- Ensure effective and accurate delivery without rework to safeguard delayed revenue generation or unexpected costs.
- In engaging customers look for additional business opportunities that would benefit the Bank.
- Enhance customer onboarding processes to ensure revenues can be generated faster, additionally find process efficiencies and cost savings for the Bank.
Stakeholder management
- Work closely with and forge strong value chain relationships in support of the business functions ambitions.
- Apply professional standards in the engagement and communication with internal stakeholders, customers, 3rd parties and or regulators.
- Keep stakeholders continuously informed about progress through clear communication.
- Maintain high levels of service delivery and engage stakeholders in the resolution of any unresolved queries or disputes.
Treating Customers fairly and compliance
- Create and maintain productive relationships with internal and external clients by providing advice and assistance.
- Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations.
- Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
- Build a positive image by exceeding client expectations at all times.
- Treat internal and external customers fairly at all times.
Skills and competencies
- Modelling techniques and methods.
- Processing engineering.
- Product and channel optimisation.
- Stakeholder and relationship management.
- Strong banking products, payments and systems exposure.
- The ability to conduct cost/benefit analysis.
- Understanding of payment streams and cards products and rules.
- Understanding of the business value chain and related systems, infrastructure and processes.
Location: Midrand
To apply please send your CV to Itumeleng@heitha.co.za
Required Skills
- Fintech: 5 to 6 years
- Banking & Finance: 5 to 6 years
- Payments: 5 to 6 years
Candidate Requirements
Minimum requirements
- Bachelors Degree in Information Systems, Computer Science, Engineering, or related field.
- Minimum of 5 years business analysis experience, preferably in payments, card, combined assurance and or data. Exposure to bank sponsorships, Fintechs and alternative payment rails would be advantageous.
- Knowledge of Modelling techniques and methods.
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