- Stellenbosch
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Reference: SW004655/JM
Vacancy Details
Employer: Helderberg Personnel cc
The Solutions Architect role is to provide advanced support, craft solution proposals and act as a technical pre-sales consultant to the client organizations. The focus of the Solutions Architect will be technical proficiency in the Microsoft 365 area of expertise, while being able to draft formal proposals to customers based upon the customer’s requirement, aligned with our client's service offerings.
The Solutions Architect will serve as a 4th level of escalation for the Service Desk attending to more intricate service requests or scenarios where new or revised architecture needs arise.
Requirements:
Qualifying Experience
- 5-7 years’ experience supporting Microsoft on premise and cloud environments.
- 2-3 years’ experience in writing formal proposals to customers.
- 2-3 years’ experience in presenting to customers, especially to high- level executives.
- Understanding technically complex environments while being able to communicate requirements efficiently.
- Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
- Experience and understanding of software and update deployment methodologies and technologies.
- Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
- Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
- Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
- Knowledge of business continuity services like High Availability and Backup services.
- Knowledge of System Image deployment for workstations.
- Knowledge of EDR solutions.
- Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
- Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualization and security hardening.
- Customer Service experience.
- Grade 12
- A+
- N+
- MCITP/MCTS/MCSA
- MS-900, AZ-900 (Additional certifications such as MS-740, MS-203, MS-500 a benefit)
- MS-700
- MS-102 or equivalent
- MD-102 or equivalent
- Other IT related certifications may be presented
Main Duties / Key Accountabilities
- Writing of professional proposals to customers in order to address their needs while understanding their explicit requirements.
- Customer engagements to clearly understand their requirements.
- Present solution proposals to customers.
- The position responsibility requires independent analyses, communication and problem solving.
- Work is performed with little supervision and requires initiative and judgment.
- To Progress/close incidents to satisfactory conclusion on the incident system.
- Works with vendor support contacts to resolve technical problems.
- To provide a mentor and training role to co-workers.
- Some level of Technical Pre-Sales assistance to customers is expected.
- Other Duties as required.
Personal Attributes and Skills Required
- Ability to work without supervision.
- Own car and valid driver’s license.
- Will need to mentor lower-level support staff.
- Normal hours of Work will range from 8:00 to 17:00.
- Hours may vary and will require occasional evening and weekend work as directed by the company needs.
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About Helderberg Personnel cc
Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment
to attending to our clients’ needs, culture and values and to ensure that,
through comprehensive interviews with candidates, the overall match is
determined to ensure a long term relationship. The identity of the client
remains confidential at all times. We understand that our function is to ensure
that the candidate must become a strategic partner to a business instead of a
mere employee. Helderberg Personnel has achieved a steady growth over the last
years and we have evolved into one of the leading agencies in the region. We
have made placements cross functional, cross industry and up to senior
management level.
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