- Centurion
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT Telecommunications Technical
- Reference: 2115071
Vacancy Details
Employer: Bright Placements
- Technical Support:
- Respond to and resolve IT support requests from end-users in a timely and efficient manner.
- Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain computer systems and applications.
- Provide assistance with software installations, updates, and patches.
- Hardware Maintenance:
- Conduct routine maintenance on computer hardware to ensure optimal performance.
- Diagnose and replace faulty hardware components.
- Collaborate with vendors for hardware repairs and warranty support.
- Software Administration:
- Assist in the administration of software applications and systems.
- Support end-users with software-related issues and inquiries.
- Ensure compliance with software licensing agreements.
- Network Support:
- Assist in the configuration and maintenance of network equipment.
- Troubleshoot basic network connectivity issues.
- Collaborate with network administrators on more complex network problems.
- Documentation:
- Maintain accurate and up-to-date documentation for IT procedures, configurations, and troubleshooting steps.
- Create and update user guides and manuals.
- Security:
- Implement and enforce IT security policies and procedures.
- Assist in monitoring and addressing security threats.
- User Training:
- Provide basic training to end-users on IT systems and applications.
- Create user guides and training materials as needed.
- Collaboration:
- Work closely with other IT team members to resolve escalated issues.
- Collaborate with external vendors for support and procurement activities.
Job Summary: As a Junior IT Technician, you will play a crucial role in providing technical support and assistance to end-users within the organization. Your primary responsibilities will include troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring the smooth functioning of computer systems. The role requires strong problem-solving skills, excellent communication, and a proactive approach to IT support.
Key Responsibilities:
Required Skills
- It: 1 to 2 years
- Computer: 1 to 2 years
- Office Automation Software: 1 to 2 years
Candidate Requirements
- Strong knowledge of hardware and software troubleshooting.
- Familiarity with operating systems (Windows, macOS) and common business applications.
- Basic understanding of networking concepts.
- Excellent communication and interpersonal skills.
- Proactive attitude and ability to work independently.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- Entry-level position; prior internship or relevant coursework experience is beneficial.
Qualifications and Skills:
Experience:
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