- Somerset West
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Call Centre Manufacturing
- Reference: 2114793
Vacancy Details
Employer: People finder Career Placements
Our client in the Manufacturing Industry, requires the services of a Senior Coordinator to guarantee a high-quality customer service experience and an efficient system for service and maintenance.
Key performance areas:
Function Leadership:
- Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
- Manage subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
- Maintain positive relationships with Asset Management Companies.
- Responsible for the after-sales services function.
- Reports into the Customer Liaison leader.
- Establish and lead a high-performance services team measured by performance KPIs.
- Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
- Administer, finalize, and approve department costs such as overtime, travel & accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts.
- Keep track of service tickets and recalls. Implement corrective action as needed.
Administration:
- Monitor customer feedback regarding call outs and immediately address poor service feedback. Keep management informed to avoid surprises.
- Manage staff weekend stand-by schedule.
- Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.
- Responsible for national ticketing and service performance of the service team.
- Own and personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets.
- Ensure all tickets on the in-house system, is processed efficiently and accurately to closing off tickets on time for month-end deadlines.
- Prepare and sign off customer quotes as needed.
Candidate Requirements
The successful candidate must have:
- Matric
- Relevant tertiary qualification will be advantage.
- At least 5 years relevant experience in the customer-service environment.
- At least 3 years relevant experience in a supervisory/management role.
- Refrigeration knowledge will be advantageous.
- Computer literate – (Word, Excel, PowerPoint and Outlook)
- Knowledge of Sage Evolution will be advantageous
- Must be willing to work standby.
- Must have good interpersonal skills.
- Must have clear and professional articulation when answering customer calls.
- Must be able to work in a team
- Must have a positive attitude
- Must have excellent time-management and problem-solving skills
- Must be able to work under pressure
- Excellent written and verbal communication skills (English)
- Must have a valid driver’s license
Please note that only short listed candidates will be contacted.
If you do send an email to the recruiter directly: please state the position you are applying for
7 people have applied for this job. 403 people have viewed this job.
About People finder Career Placements
Any description of "who we are" starts with our clients
Their confidence in and partnership with us inspires them to return to us and recommend us time and time again. We are grateful for their loyalty and continue with our commitment to find the leaders that ensure their success.
PeopleFinder was founded by industry veteran Wallindi Schirnig, who has worked both within HR departments for leading companies and also within an out-and-out recruitment agency, so she combines insights and experience from “both sides of the fence”.
Using print and electronic advertising media as well as headhunting techniques, PeopleFinder identifies, assesses and places high quality candidates to help companies meet their talent and executive needs.
We make it our business to deeply understand the nuances of each of our clients so that we can accurately play “matchmaker” between candidate and company.
More Jobs at People finder Career Placements
Quality Control Assistant
- Grabouw
- Job Type: Permanent
- Posted 26 Apr 2024 | 60 Days left
Butchery Manager
- Carletonville
- Job Type: Permanent
- Posted 25 Apr 2024 | 59 Days left
Butchery Manager
- Rustenburg
- Job Type: Permanent
- Posted 24 Apr 2024 | 58 Days left
Planning Manager
- Port Elizabeth
- Job Type: Permanent
- Posted 24 Apr 2024 | 58 Days left