- Johannesburg South
- Salary: R50 000.00 - R60 000.00 Per Month
- Job Type: Permanent
- Sectors: IT Management
- Benefits: Medical Aid Pension Bonus
- Reference: Group IT Manager
Vacancy Details
A company based in Johannesburg South that provides shared services to other companies has a vacancy available for a Group IT Manager to manage, maintain, and support IT Systems and Security for all companies. The ideal candidate needs to have at least 7 years of technical hands-on experience as well as experience working as an IT Manager.
This is a permanent in-house position with medical aid, a pension fund, performance-based bonuses, etc. There is travel required for this role as and when needed (will be reimbursed for travel expenses)
Key Performance Areas:
User Desktop Support
· Manage/oversee user helpdesk & single ticketing system
· Attend to more complex /most important tickets
· Develop strategies to reduce the number of queries/tickets and improve user satisfaction
· Report on helpdesk & single ticketing system activity and efficiency/effectiveness improvement
· Oversee and support user training programs
System/Cyber Security
· Identify IT security risks/threats and develop/implement solutions to manage these risks/threats
· Prepare, roll out, and monitor IT security policies/protocols - ensure that these meet current IT industry standards and are kept up-to-date and adhered to
· Ensure that all IT systems, servers, and devices (PCs, laptops, tablets, etc.) have appropriate security (firewalls, antivirus, malware, effective passwords, etc.)
· Regularly test, document, and report on the effectiveness of all key security measures to minimize penetration risk
· Maintain and manage user profiles and passwords for all software and hardware - Create and remove profiles and passwords for new and old users monthly
· Implementation and adherence to the POPI Act – IT requirements
· Managing security emergencies
Server Management & Maintenance
· Ensure that relevant software/firmware updates are done regularly and completely
· Ensure that all backups are performed regularly, completely, and successfully backups are thoroughly tested and the results of tests are documented and followed up on/rectified
· Manage user accounts – regularly review and approve server user access levels
· Monitor server-related problems/issues and ensure appropriate, complete, and timely resolution by the service provider
· Manage, maintain, and improve/optimize the VM environments
· SQL Database Administration – Ensure optimal “health”, “speed of response”, security, and integrity of the databases
· Monitor and improve the server environment (efficiency/speed) - managing resources (RAM, CPU, HD) utilization
· Failover and Disaster Recovery planning, implementation, and testing
· Managing server emergencies
Network Management & Maintenance
· Manage local and public networks to ensure optimal/cost-efficient connectivity, “up-time” and speed
· Manage and maintain network devices, cabling and software
· Design, maintenance, and improvement of networks to meet and exceed current industry standards
· Regular testing of failover systems
· Managing network emergencies
Hardware Management and Maintenance
· Maintain accurate records of all IT infrastructure & hardware (IT assets register – agreed to accounting records)
· Monitor and report on the ongoing need for replacement and upgrading of IT infrastructure and hardware
· Manage the ongoing maintenance and repair of IT infrastructure & hardware
· Maintain and regularly review (for quality, price, and service) a list of approved IT infrastructure & hardware vendors
· Support in the purchase of IT infrastructure & hardware
· IT hardware includes personal computers, laptops, UPS, cell phones, tablets, connectivity, telephones, CCTV cameras, etc.
Software Management and Maintenance
· Maintain accurate records of all IT software in use throughout the Group (IT assets register – agreed to accounting records)
· Ensure sufficient software licenses are available to users and that these are up to date and used in terms of supplier agreements
· Ensure the most appropriate/up-to-date version of the software is in use throughout the group
· Ensure all relevant users are well versed in the particular software product and in optimising its use – coordinate appropriate training where required
· Ensure that there are sufficient software “super-users” in-house to support normal users and limit the use of consultants
· Ensure Websites are maintained and available at all times
IT Project Management
· Lead/manage or coordinate IT projects
· Research and find IT solutions to user problems
· Determine user requirements
· Propose /scope IT Projects /solutions to meet user requirements
· Prioritise and plan IT projects
· Implement/manage/monitor IT projects (as appropriate)
· Sign off on projects (including benefits realization)
· Determine IT requirements for operational projects – integrate into the Project Team and optimize the use of technology
IT Department Management & Administration
· Preparation and presentation of department reports
· Reporting to CIO / COO / CEO / GM on activities, projects, initiatives, and emergencies
· Oversee/support with the management of:
o IT service providers/suppliers & contracts (adherence to service level agreements)
o IT User training programs
o IT team staff (including their performance management process)
o IT department systems
· Actively monitor and manage IT service providers/suppliers & contracts allocated to you.
· Business process automation and digitization (including possible Intranet platform, Cloud/One Drive back-up, archiving processes, etc)
· Develop, implement, and maintain IT policies and SOPs for all key IT department processes
· Maintain accurate timesheets for all IT staff and monitor/report on productivity
· Group IT capacity/requirements monitoring, planning, and forecasting.
Candidate Requirements
Requirements:
· Matric essential
· Relevant Diploma/Degree/Certifications
· At least 7 years of practical work experience in IT Support, Administration, Networks, etc.
· At least 3 years of experience in IT Management
Own transport and a valid driver's license
Fully Afrikaans & English bilingual
Technical Skills:
· Advanced, up-to-date IT knowledge & digitisation
· Server & networks administration & maintenance
· Hardware & software solutions (incl. VOIP)
· Business continuity - security, back-ups & recovery
· Project Management
· Microsoft 365 Suite (incl. Teams, One Drive, SharePoint, etc)
· SAP and SQL/Databases advantageous
31 people have applied for this job. 749 people have viewed this job.
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