- Hillcrest
- Salary: Market Related
- Job Type: Permanent
- Sectors: FMCG Manufacturing Retail
- Reference: 2113579
Vacancy Details
Employer: Nexus Employment Professionals
Customer Care Manager:
Salary: Negotiable, Depending on experience
Location: Hillcrest, KwaZulu-Natal
Exciting opportunity in the FMCG sector! We are seeking a dynamic and experienced Customer Care Manager to join our Leadership team, reporting directly to the GM for South Africa.
Responsibilities:
• Develop and maintain service level standards for timely issue resolution
• Manage hiring, training, and performance of the Customer Care team
• Collaborate with cross-functional teams for customer improvements
• Ensure Customer Care activities align with organizational objectives
• Monitor metrics, drive improvement projects, and enhance standards
• Maintain knowledge of brands, systems, and processes
• Improve Net Promoter Score through customer engagement actions
Required Skills
- Customer Service
- Sales Support
- Sap
- Fmcg Management
- Manufacturing Manager
Candidate Requirements
Requirements:
• Bachelor's degree in a relevant field
• 6+ years of experience in Customer Care/Sales Support in an FMCG/Manufacturing environment
• Proven success in B2B Customer Care management
• Strong leadership and people management skills
• Strategic mindset with a focus on customer satisfaction
• Experience in driving internal and external sales and meeting business requirements
• Proficiency in SAP ERP system
• Extraordinary customer focus, troubleshooting, and multitasking skills
• Ability to motivate and develop team members
• Positive, proactive, and resilient in a fast-paced environment
15 people have applied for this job. 600 people have viewed this job.
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