1. BASIC PURPOSE  

Increase turnover (Topline Revenue) and grow market share through new business acquisition, ie: acquire new customers, new commodities and new service offerings.

Manage, maintain and develop a base of existing customers by building relationships across all levels of the buying unit.

2. ACCOUNTABILITIES  

Integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time, ideal solutions for the satisfaction of customer’s immediate and future needs. 

-        Exceed Monthly New Business Acquisition targets

-        Acquisition of new customers and market share

-        Generate sales leads through Cold Calling, Referrals, Networking and other tactics to secure new business opportunities

-        Actively qualify and pursue all sales leads and referrals to acquire new customers

-        Customer presentations on various service offerings

-        Negotiate with customers and prospective customers as per price guidelines, to maximise profit

-        Track market and competitor changes to identify growth opportunities and mitigate potential risks

-        Work closely with the operations team to ensure industry leading service delivery

-        Structured customer onboarding, internally and externally, adhering to SOP, SLA, KPI and RFQ requirements

-        Maintain CRM tool, including but not limited to client interactions, sales activities and sales pipeline

-        Constantly develop and broaden both industry and general knowledge in an effort to better engage customers and match logistical services to their needs.

-        Handle customer complaints professionally to preserve the company’s reputation

-        Retention and development of existing customers and their share of wallet